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Utility Assistance Program

Icon phone (713) 590-2327

Please note that this site does not take walk-in appointments or provide applications. If you need assitance, or you have received a disconnect notice, please contact our Utility Assistance Hotline at 713-590-2327.

Our Utility Assistance program helps families and individuals in Harris County with the payment of their electricity and gas bills. If you are interested in applying for assistance, please contact Utility Assistance Hotline at 713-590-2327 or the United Way of Greater Houston’s Helpline (2-1-1).
* Resident of Harris County
* Must meet the US Department of Health and Human Services Income Guidelines
* Proof of identity – Current/Valid Texas Driver’s License, Texas ID, US Passport, US Military ID or US Permanent Resident Card
* Provide proof of income for the last 30 days for all household members eighteen (18) years of age and older such as employer gross wages, Social Security, Unemployment, Food Stamp Award Letter, Retirement, VA Disability, etc.
* Provide a current Electric Bill – Reliant customers must provide their meter number
* Provide a current Gas Bill (If applicable)
* Electric and/or Gas Disconnection Notices (If applicable)


  • M-F8:00am - 5:00pm
  • Sat Closed
  • Sun Closed


Please note that this site does not take walk in appointments or provide applications. Please call 713-590-2327 for questions about the program.